We are proud to offer Free Insured & Tracked Shipping on all orders worldwide. We also offer priority shipping for your order.
Due to factors that can affect international shipments, such as holidays/natural disasters/virus/war/clearance/customs delays, we are unable to guarantee shipping times. These are only estimates.
All orders will be dispatched within 3 business days. In peak periods please allow for up to 7 business days for dispatch.
If you just received a shipment notification please allow 1 to 6 working days for the tracking information to update.
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.
This is left to the discretion of monsecrets.com, however in this specific scenario we cannot issue a refund.
Please contact us ASAP so we can help at email@example.com. Each case is different so be sure to include all relevant information when contacting us.
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
We deserve the right to abandon the package(s) and will not be responsible for any refund.
Please see our full Return/Refund Policy Here